41. Which writer was concerned with the reaction of workers to key characteristics of bureaucracies?
A. Merton
B. Weber
C. Gouldner
D. Mayo

42. Which feature does not form one of Fayol’s 14 principles of management?
A. Esprit de corps
B. Initiative
C. Order
D. Individualism

43. The Hawthorn Studies are most associated with which writer?
A. Mary Parker Follett
B. Elton Mayo
C. Lillian Gilbreth
D. Frederick Taylor

44. As what are key factors that reflect the situation of an organisation referred to?
A. Administrations
B. Processes
C. Activities
D. Contingencies

45. What is another name for contingency planning?
A. Synergy planning
B. Ad hoc planning
C. Business level planning
D. Scenario planning

46. What is a definition of an objective?
A. A defined specified outcome to be achieved in the long-term
B. A clear set of goals to be attained given a set number of resources
C. A clearly defined and measurable outcome to be achieved over a specified timeframe
D. A set standard of performance agreed by workers and managers

47. What does the acronym SMART stand for?
A. Suitable, measurable, actionable, rewarded and timely
B. Specific, measurable, actionable, resourced and timely
C. Standardised, measurable, achievable, rewarded, and timely
D. Specific, measurable, achievable, rewarded and timely

48. Which of the following is not a recognised type of plan?
A. Business
B. Succession
C. Ad hoc
D. Financial

49. To what time-frame do strategic plans relate?
A. Long-term
B. Medium-term
C. Short-term
D. Unspecified time it takes to achieve an aim

50. Which is not a recognised form of business continuity planning?
A. Contingency planning
B. Scenario planning
C. Financial planning
D. Building planning

NOTE
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