1861. ISO 9000 is a _______________.

A. International standard *
B. National standard
C. Local standard
D. None of these

1862. In managment literature TQM stands for ___________.

A. Total quality management *
B. Total quantity management
C. Total quantity management
D. None of these

1863. __________ is a group of workers from the same area who usually meet to discuss their problems, investigate, recommend solutions and to corrective actions ________.

A. Quality problems
B. Quality circle *
C. Quantity value
D. None of these

1864. Which of the following is not an objective of quality circle ?

A. To improve quality
B. To improve productivity
C. Trading on equity *
D. None of these

1865. Which of the following is not a principle of TQM?

A. Customer focus
B. Continuous improvement
C. Team approach
D. Black marketing *

1866. _______ is the systematic recording and critical examination of existing and the proposed way of doing work as a means of developing effective methods _______.

A. Method study *
B. Time study
C. Time booking
D. None of these

1867. The cost of all activites incurred to prevent poort quality in products and services _______.

A. Prevention cost *
B. Appraisal cost
C. Failure cost
D. None of the above

1868. This cost is the cost associated with measuring evaluating or auditing products or services to assure conformance to quality standards and performance requirements ______.

A. Prevention cost
B. Appraisal cost *
C. Failure cost
D. None of the above

1869. This cost is the costs resulting from products or services not conforming to requirements or user needs _________.

A. Prevention cost
B. Appriasal cost
C. Failure cost *
D. None of the above

1870. _______ is a graphical tool to analyses and time the small physical actions of workers and machine in performing a routine, repetitive, worker machine task so that idle time can be identified ________.

A. Activity chart *
B. Metrics
C. A and B
D. None of these