21. Communication is a _________.
A. one-way process
B. two-way process
C.  three-way process
D. four-way process

22. The person who sends a message is known as________.
A. Sender
B. Receiver
C. Messenger
D. Communicator

23. Direction is a managerial function performed by
A. top level management
B. middle level management
C. lower level management
D. subordinates

24. The act of making ones ideas and opinions known to others is said by_______.
A. Meyer
B. Brown
C. Newman
D. Keith Davis

25. In what order do managers typically perform the managerial functions?
A. organising, planning, controlling, leading
B. organising, leading, planning, controlling
C. planning, organising, leading, controlling
D. planning, organising, controlling, leading

26. Who of the following is the industrial philanthropist?
A. Frederick Taylor
B. Seebohm Rowntree
C. Henry Ford
D. Max Weber

27. Which one of the following is not one of Drucker’s five guiding principles of management?
A. Making people’s strengths effective and their weaknesses irrelevant.
B. Enhancing the ability of people to contribute.
C. To operate the organisation’s status system.
D. Integrating people in a common venture by thinking through, setting and exemplifying the organisational objectives, values and goals.

28. What are the three interpersonal roles of managers?
A. Figurehead, leader and liaison
B. Spokesperson, leader, coordinator
C. Director, coordinator, disseminator
D. Communicator, organiser, spokesperson

29. At what level of an organisation does a corporate manager operate?
A. Functional
B. Operational
C. Middle level
D. Top level

30. What is the guiding principle behind New Public Management?
A. Profit maximization
B. Introducing private sector business principles into the public sector
C. Replacing public management with private sector management
D. Restructuring public organizations