961. Follwing is the process of identifying the individual strength and weakness in order to better match his/her competency with the job
A. Bench marking
B. SWOT analysis
C. Competency Mapping
D. Training Need Analysis

962. ___ is the method of analyzing and understanding interpersonal behavior.
A. Personality Test
B. Transactional Analysis
C. Social Test
D. Sensitivity Analysis

963. __ is the practice of measuring the quality of something by comparing it with something else of an accepted standard.
A. Kaizen
B. Total Quality Management
C. Bench Marking
D. Business Process Reengineering

964. ___ explains the proper relationship between wages paid for different jobs within a company.
A. External equity
B. Internal equality
C. External equality
D. Internal equity

965. Which of the following do not fall under ‘4Ps’ suggested by McCarthy?
A.Promotion
B. Product
C. Place
D. Perfection

966. ___ is used to identify gap in employee training and related training needs
A. Human Resource Planning
B. Strategic HRM
C. Training Need Analysis
D. Assessment Centre

967. Balanced score card was developed by
A. Elton Mayo
B. Blake and Mouton
C. Dr. Kaplan and Norton
D. Kurt Levin

968. ___ is the overall scope of the activities that an individual has to perform
A. Key Performance Area
B. Key Result Area
C. Performance Appraisal
D. Performance Management

969. Kaizen means
A. Continuous Application
B. Continuous Improvement
C. Continuous Evaluation
D. Continuous Solution

970. The concept of Plan – Do- Check – Act was introduced by
A. Dr. W Edward Deming
B. Victor Vroom
C. Henry Fayol
D. FW Taylor

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