1081. The heart of administration is the _______Function.

A. Directing *
B. Organizing
C. Controlling
D. Cooperating

1082. The different A’s of the service sector are __________.

A. Acceptability,awareness,adaptability
B. Acceptability,awareness,availability *
C. Adaptability,awareness,availability
D. Acceptablity,adaptablity,availability

1083. Fredrick winslow Taylor’s mechanism of scientific management includes __________.

A. Scientific task setting
B. Planning the task
C. Standardization of tools & equipment
D. All of the above *

1084. Which of the following does not follow the scalar chain?

A. Functional structure
B. Divisional structure
C. Formal organization
D. Informal organization *

1085. Direction is a _________managerss at all levels of the organization___.

A. Managerial *
B. Organizational
C. Both A & B
D. None of the above

1086. Retailing category(ies)based on ownership arrangement would be _______.

A. Super markets
B. Consumer durables stores
C. Departmental stores
D. All of the above *

1087. ______ is a tool for corporate governance .

A. Training
B. Recruitment
C. Communication *
D. Consulting

1088. Horizontal coordination takes place _________.

A. Upwards
B. Downwards
C. Sideways *
D. Any of the above

1089. The Internal environment factor(S) that influence management is/are ______.

A. Labor
B. Machines
C. Place
D. All of the above *

1090. What articulates the long-term goals of an enterprise ?

A. Policies
B. Vision Statement *
C. Both A & B
D. None of the above