1151. A staff manager is someone who performs which of these functions?

A. Manages the staff of the organization
B. Deals with customer complaints
C. Is in charge of support functions such as finance,personnel or legal matters *
D. Is responsible for recruiting and selecting new staff.

1152. Which part of the management process includes measuring results, comparing results to expectations, and taking corrective action to bring results in to line?

A. Planning
B. Organizing
C. Leading
D. Controlling *

1153. Which level of management is responsible for implementing programs that are intended to carry out the broader objectives of an organization set by executives?

A. Supervisory managers
B. Middle managers *
C. First level managers
D. Chief financial managers

1154. Which influential thought leader is known for his common sense approach to self-improvement as demonstrated through the book he authored, How to win friends and influence people?

A. Dale Carnegie *
B. Frederick W. Taylor
C. W.Edwards Deming
D. Steven Covey

1155. Which influential thought leader is known as the father of scientific management?

A. Dale carnegie
B. Frederick W. Taylor *
C. W. Edwards Deming
D. Peter. F. Drucker

1156. The term ” Core competency,” was coined by which of the following influential business thinkers?

A. W.Edwards Deming
B. C.K. Prahald *
C. Ken Blanchard
D. Frederick W. Taylor

1157. _______are large scale action plans of an organization for interacting with environment in order to achieve long term goals.

A. Objectives
B. Strategic Goals
C. Strategies *
D. Actions

1158. Which influential thought leader is known for his theory on organizational forms?

A. John Maxwell
B. Tom. J. Peters
C. Henry Mintzberg *
D. John.P.Kotter

1159. The Function of arranging the work to be done and assigning tasks, authority and resources to people so that they can work to support the purposes of the organization is known as _______.

A. Organizing *
B. Controlling
C. Planning
D. Leading

1160. Which item is no a feature of Weber’s ideal organization?

A. Positions designed to match the defined skills of managers. *
B. Management and ownership are separated
C. Decision and actions are recorded in writing
D. All are subject to rules and procedures.