611. Exchange of ideas, opinions, information etc. between two or more persons is________.
A. Planning.
B. organizing.
C. Communication.
D. Staffing.

612. The act of translating the message into words, pictures, symbols, signs or some other form is known as _________.
A. Sender.
B. Receiver.
C. Encoding.
D. decoding.

613. The person who receives the message is called _________.
A. sender.
B. receiver.
C. encoding.
D. decoding.

614. Converting symbols, signs or pictures into meaning is known as _______.
A. Sender.
B. receiver.
C. encoding.
D. decoding.

615. communication that flow from superior to subordinates is________.
A. downward communication.
B. upward communication.
C. horizontal communication.
D. informal communication.

616. Informal communication is commonly known as ________.
A. downward communication.
B. upward communication.
C. horizontal communication.
D. Grapevine.

617. Communication of policies, procedures and programmes is example of_________.
A. downward communication.
B. upward communication.
C. horizontal communication.
D. informal communication.

618. Reports, suggestions, appeals, grievances, etc is example of_________.
A. downward communication.
B. upward communication.
C. horizontal communication.
D. informal communication.

619. Inter-departmental committee meeting is an example of__________.
A. downward communication.
B. upward communication.
C. horizontal communication.
D. informal communication.

620. Rumours and gossips are_________.
A. downward communication.
B. upward communication.
C. horizontal communication.
D. informal communication.

NOTE
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