201. Who has defined personnel management as a field of management which has to do with planning and controlling various operative functions of procuring, developing, maintaining and utilising labour force?
A. Harold Koontz
B. Glueck
C. Michael Jucius
D. Flippo

202. The following is (are) the key components of a business process Re-engineering programme?
A. Product development
B. Service delivery
C. Customer satisfaction
D. All of the above

203. The actual achievements compared with the objectives of the job is
A. Job performance
B. Job evaluation
C. Job description
D. None of the above

204. The following is (are) concerned with developing a pool of candidates in line with the human resources plan
A. Development
B. Training
C. Recruitment
D. All of the above

205. Majority of the disputes in industries is (are) related to the problem of
A. Wages
B. Salaries
C. Benefits
D. All of the above

206. In an organisation initiating career planning, the career path model would essentially form the basis for
A. Placement
B. Transfer
C. Rotation
D. All of the above

207. Section ________ of the Industrial Disputes Act 1947, states that an employer should only retrench employees who have been most recently hired
A. 24-F
B. 24-G
C. 25-F
D. 25-G

208. Performance development plan is set for the employee by his immediate boss.
A. Employer
B. Department Head
C. Immediate boss
D. Any of the above

209. The following type of recruitment process is said to be a costly affair.
A. Internal recruitment
B. External recruitment
C. Cost remains same for both types

210. The following is (are) the objective(s) of inspection.
A. Quality product
B. Defect free products
C. Customer satisfaction
D. All of the above

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