411. Human needs have been divided into five categorises under need hierarchy theory. Who invented this theory?
A. McClelland
B. John Atkinson
C. Maslow
D. Herzberg

412. Key Performance Areas means –
A. Areas which are within the responsibility of the role
B. Areas which the management has demarcated to be performed by employee
C. Areas for strengthening of skills and attitudes
D. All above

413. Career path planning is affected by –
A. Employee preference
B. Employee requirements
C. Employee preference/employees requirement and structure of the organisation
D. Both (a) + (b)

414. Phases of performance counselling are –
A. Rapport building / employee should discover own SWOT / action plans, through brainstorming sessions
B. Two way communication / employee be encouraged for their own performance appraisal
C. Organisational objectives are integrated
D. All above

415. Training method commonly used, for employee in banks is –
A. On the job training
B. Classroom Training
C. Off the job training
D. Vestibule Training

416. Training evaluation is measured by –
A. Goal based / Goal free / Responsive
B. Systems / professional review / quasi-legal
C. Goal based / systems / responsive
D. Both (a) + (b)

417. The process of perception is influenced by factors like –
A. Our needs and wants
B. Sensory inability
C. Our stimuli
D. All above

418. The term industrial relations means –
A. Relationship between Management and Labour
B. Relationship between organisation and employees
C. Relationship that grows out of employment
D. All above

419. Collective bargaining is a procedure regulated by agreements between their –
A. Bargaining agents and employers
B. Employees and employees
C. Employers and employers
D. Labour officer and Trade unions

420. Advantages of grievances handling procedure –
A. Management can know employees feelings
B. Employee gets grievances ventilated
C. Keeps a check on supervisor’s attitude
D. Both (b) + (c)
E. All above

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