231. Job specification includes _____________.
A. Physical characteristics
B. Psychological characteristics
C. Personal characteristics
D. all of these

231. TQM’s major emphasis is on___________ .
A. Product quality
B. Company profitability
C. Customer delight
D. Employee training

232. Ability to perform exceptionally well and increase the stock of targeted resources within the firm is called ___________.
A. productivity
B. efficient
C. effective
D. competency

233. What is the scope of HRM?
A. Training and development of employees for their growth.
B. Maintenance of good industrial relations and workers’ high morale for higher productivity
C. Further researches in behavioural science, new ideas in man, management and advances in the field of training and development.
D. None of the above.

234. What is the importance of controlling?
A. Ensure that activities are in accordance with the terms of the plan.
B. An important mental process on the part of a manager
C. Power to influence people’s behaviour
D. Process of regulating the activities.

235. What is a decision in management?
A. Reaching at a proper conclusion after consideration.
B. A decision involves choosing of alternatives.
C. A decision is the outcome of a group of people or an individual.
D. None of the above.

236. An employee-working in a unit or plant who is a citizen of the country in which the unit or plant is located but where the unit or plant is operated by an organisation headquartered in another country _____________.
A. Home Country National
B. Host Country National
C. Third Country National
D. Host Country

237. Quantitative Technique refers to-
A. Models, simulation, resource allocation technique.
B. Waiting line problems and the queuing theory
C. Gaming and Game theory and Probability theory
D. All the above.

238. Staffing includes _______.
A. workload estimation
B. termination
C. appointments of personnel, placement
D. all of these

239. To calculate the need for manpower on the basis of the average loss of manpower due to leave, retirement, death, transfer, discharge, etc. is known as____________.
A. work load analysis
B. workforce analysis
C. job analysis
D. forecasting

240. MPDQ stands for_____________.
A. Management Position Description Questionnaire
B. Management Process Descriptive Questions
C. Methods for Personality Development Questions
D. Modern Positions Developed Qualitatively


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