421. How to handle grievances?
A. Grievance in writing / taking to employee directly for speaking truth / ensure confidentiality and handle the case within tie frame
B. Treat each case as important, and obtain grievances in writing / examine company’s position / identify violations / do not hold back the remedy, if the company’s wrong + (a) above
C. Get all the facts (relevant) about the grievance / examine the personnel record of the aggrieved worker / gather information from the union representative properly + (b) above
D. Identify grievance / previous record of the worker / companies’ rules and prompt redressal of grievances, if genuine.

422. When any discipline becomes ineffective or less-effective?
A. Longer time spending in action
B. Discipline is handled impersonally
C. Aware of rules and performance criteria
D. Only (a) and (b)

423. Functions of the personnel management can be described as –
A. Managerial
B. Operative
C. Developmental
D. Both (a) + (b)
E. All above

424. Lockout is a weapon available to –
A. Employees
B. Trade Unions
C. Employers
D. Government

425. How the conflicts within employers and employees can be settled or prevented?
A. Voluntary method
B. Government Machinery
C. Statutory Measures
D. All above

426. The word workers participation in management means –
A. Sharing the decision making powers
B. Sharing the decision making with lower results of the employees
C. Sharing the day to day working with higher ranks of persons
D. Sharing the financial decision making powers with representative of workers

427. What is the role of the trade-union in collective bargaining?
A. To protect jobs and real earnings
B. Better conditions of work life for workers
C. Fighting against any possible, exploitations
D. All above

428. Which kind of workers participation makes the workers as shareholders of the company?
A. Participation at Board Level
B. Participation through ownership
C. Participation through complete control
D. Participation through work councils

429. Special allowances are not payable for –
A. Photostat copier Operators
B. Adding machine Operators
C. Addressographs
D. All above

430. Why grievances should be redressed?
A. Affects the individual
B. Affects the management
C. Collective disputes conversion
D. All above

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