441. Key Performance Indicators (KPI) is/are –
A. A specific, agreed measure of achievement within a KRA, which go on to make up the goals and objectives measured under the performance appraisal process.
B. objective, independent and standardized measures of perform­ance not ratings or judgments of performance
C. specific, measurable, attainable, realistic & time bound which help to determine how much the KRA’s are met
D. All of the above

442. Human Resource Planning (HRP) process is –
A. A process, by which an organisation ensures that it has the right number & kind of people at the right place, at the right time, ca­pable of effectively & efficiently completing those tasks that will help the organisation achieve its overall objectives
B. A process of forecasting an organisation’s future demand for & supply of the right type of people in the right numbers
C. A sub-system in the total organisational planning & facilitates the realisation of the company’s objectives by providing the right type & right number of personnel
D. All of the above

443. Who is responsible to manage change?
A. Employees
B. Management
C. Executives
D. (b) & (c)

444. HRM refers to –
A. A management function that helps managers to attract, set ex­pectations & develop members for an organization.
B. A set of programs, functions & activities designed & carried out for maximum efficiency
C. Both (a) and (b)
D. None of the above

445. Job Rotation can be defined as –
A. Lateral transfer of employees among a number of different posi­tions and tasks within jobs which requires different skills and re­sponsibilities
B. It helps to understand the different steps into creating a product or delivery
C. It permits individuals to gain experience in various phases of the business
D. All of the above

446. Personnel Management is-
A. A managerial function of planning, organising, directing, control­ling, and coordinating the operative functions so that their individual objectives and organisational goals are achieved
B. A function which deals in recruitment, development, compensa­tion, integration, utilisation & maintenance of people
C. An aspect of relationship between and among the people and is concerned about their well-beings as individuals and as group
D. All of the above

447. When does the bargaining process begins?
A. The charter of demands of the workers are not fulfilled
B. Discontinuation of services & concerted actions by the workers which results in low output and monetary loss
C. The employer cannot afford to neglect these actions which re­sults in monetary loss
D. All of the above

448. Define the subject matter of Training
A. Organisations need staff at all levels to be self-sufficient, re­sourceful, creative & autonomous, but they face the challenge in instilling confidence, initiative& problem solving capabilities
B. Performance & capability are ultimately dependent on people’s attitude and emotional maturity. Helping them to achieve on a personal level provides a platform for trust and emotional con­tracting with the organisation
C. When people develop confidence, integrity & more knowledge, they automatically become proactive, solution-focused, responsive which has implications across a whole team with multiplying effect
D. All of the above

449. __________ consists of the learning opportunities designed to help employees to grow.
A. Training
B. Development
C. Banking operations
D. None of the above

450. Joint Management Councils are established in an organisation which employs –
A. 100 employees
B. 300 employees
C. 400 employees
D. 500 employees or more

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