621. The problem-solving process begins with
A. clarification of the situation
B. establishment of alternatives
C. identification of the difficulty
D. isolation of the cause

622. A study of the culture and practises in different societies is called
A. Personality
B. Anthropology
C. Perception
D. Attitudes

623. ____________ is known as “the father of scientific management.”
A. Fredrick W. Taylor
B. Henry Fayol
C. Robert Owen
D. None of these

624. ___________ a young Welsh factory owner was one of the first to emphasise the human needs of employees: He refused to employ young children
A. Andrew Ure
B. J.N. Tata
C. Robert Owen
D. None of these

625. _____________ embodies a team concept, is based on the principle of mutual contribution by employer and employees
A. Autocratic model
B. Custodial model
C. Supportive Model
D. Collegial Model

626. Contribution/s of human relations movement is/are
A. Great Depression
B. Labour Movement
C. Hawthorne Studies
D. All of these

627. Edward Tolman is related to
A. Behaviourist Framework
B. Cognitive approach
C. Social Cognitive Framework
D. None of these

628. Forces affecting organisational behaviour are
A. People
B. Environment
C. Technology
D. All of the above

629. Hawthorne Studies is related to which stage of the organisational behaviour evolution
A. Industrial revolution
B. Scientific management
C. Organisational behaviour
D. Human relations movement

630. In present context, challenges for OB are
A. Employee expectation
B. Workforce diversity
C. Globalization
D. All of the above

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